Shipping policy
Welcome to 8teenstar.com, the official e-commerce platform of Sai Textile, a leading kids’ garment manufacturer in West Bengal, Eastern India. Our shipping policy ensures a smooth and transparent delivery process for your convenience. Please read this policy carefully to understand how we handle shipping and delivery for your orders.
1. Shipping Locations
- We currently ship products across India.
- At present, we do not provide international shipping services.
2. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation email with order details and an estimated delivery time once your order has been processed.
3. Delivery Time
- Delivery times vary based on your location:
- Metro Cities: 4-5 business days
- Non-Metro Cities: 7-8 business days
- Please note that delays may occur due to unforeseen circumstances, such as weather conditions or logistical challenges.
4. Shipping Charges
- Free Shipping: Available for orders above ₹500.
- Standard Shipping: A flat fee of ₹150 applies to orders below the free shipping threshold.
- Exact shipping charges will be displayed during checkout before you confirm your order.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- Use this tracking ID to monitor your shipment status on our partner courier’s website.
- For assistance with tracking, contact us at +91-8100515658 or info@8teenstar.com
6. Packaging
- We ensure that your products are securely packaged to prevent damage during transit.
- If the package appears tampered with or damaged upon delivery, please do not accept it. Notify us immediately at +91-8100515658 or email us at info@8teenstar.com
7. Failed Deliveries
- If delivery fails due to incorrect or incomplete address details provided by the customer, additional shipping charges may apply for reshipping.
- Please ensure all address details are accurate during checkout to avoid such issues.
8. Delivery Partners
- We partner with reliable courier services to ensure timely delivery.
- Depending on your location, our delivery partners may include
9. Cancellation of Shipping
- If you wish to cancel your order, please contact us at +91-8100515658 or email us at info@8teenstar.com within 24 hours of placing the order.
- Once the order is shipped, cancellation requests will not be entertained.
10. Delays and Exceptional Circumstances
- Sai Textile is not responsible for delays caused by external factors, including but not limited to natural disasters, strikes, or courier service disruptions.
- We will notify you of any anticipated delays and work to resolve issues as quickly as possible.
11. Contact Us
For any questions or concerns regarding shipping, please reach out to us:
- Brand Name: 8teen Star
- Company Name: Sai Textile
- Address: 62/2/B, J.N. Mukherjee Road, Ghusuri Chara, Salkia, Howrah-711107
- Phone: +91-8100515658
- Email: info@8teenstar.com
- Website: www.8teenstar.com
Thank you for shopping with 8teen Star. We are committed to ensuring your products reach you safely and on time!
