Return & Refund Policy
At 8teenstar.com, the official e-commerce platform of Sai Textile, we strive to provide you with high-quality kids’ garments that meet your expectations. If you are unsatisfied with your purchase, we offer a simple and customer-friendly return and exchange policy. Please review the details below to understand our process.
1. Eligibility for Return/Exchange
- Products are eligible for return or exchange only if:
- They are unused, unwashed, and in their original condition with tags intact.
- A return/exchange request is initiated within 7 days of delivery.
- The product received is damaged, defective, or incorrect.
- Items that show signs of wear, damage caused by improper use, or missing tags will not be eligible.
2. Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Customized or personalized orders.
- Items purchased during clearance sales or special offers (unless defective or damaged).
3. How to Initiate a Return/Exchange
To request a return or exchange:
- Contact our customer support team within 7 days of receiving the product:
- Phone: +91-8100515658
- Email: info@8teenstar.com
- Provide the following details:
- Order number
- Product name
- Reason for return/exchange
- Photos of the product (if applicable, for damaged or defective items).
4. Return/Exchange Process
- Approval: Once your return/exchange request is reviewed and approved, we will provide instructions on how to return the item.
- Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.
- In such cases, we will reimburse shipping charges or arrange for a reverse pickup if possible.
- Inspection: Returned items will be inspected upon arrival.
- Exchange:
- If you’ve requested an exchange, the new item will be shipped within 5-7 business days of receiving the returned product.
- Refund:
- For eligible returns, a refund will be processed within 7-10 business days to your original payment method or as store credit.
5. Conditions for Refunds
Refunds will only be issued for:
- Items returned in their original condition with tags intact.
- Orders canceled before they are shipped.
- Products found defective or incorrect upon verification.
6. Damaged or Defective Products
If you receive a damaged or defective item:
- Notify us within 48 hours of delivery.
- Provide clear photos of the damaged product and packaging for verification.
- We will arrange for a replacement or a refund as per your preference.
7. Exchange Size or Color
- We allow size or color exchanges, subject to availability.
- Please initiate the request within 7 days of receiving the product.
8. Cancellation of Return Requests
- Return requests can be canceled before the product is shipped back.
- Once the item is shipped, cancellations will not be entertained.
9. Contact Us
For any return or exchange-related queries, feel free to contact us:
- Brand Name: 8teen Star
- Company Name: Sai Textile
- Address: 62/2/B, J.N. Mukherjee Road, Ghusuri Chara, Salkia, Howrah-711107
- Phone: +91-8100515658
- Email: info@8teenstar.com
- Website: www.8teenstar.com
10. Note to Customers
Our team at Sai Textile is committed to providing you with excellent service and ensuring a hassle-free shopping experience. Please retain proof of purchase and follow the guidelines mentioned above for a smooth return or exchange process.
Thank you for choosing 8teen Star!
